BHAVNISTHA; DR. RUPALI AHUJA. Integrate machine learning and deep learning techniques, including transformer-based NLP architectures such as BERT and GPT, in order to improve dialogue management, contextual understanding, and response generation capabilities of the chatbot system. International Journal of Engineering Science & Humanities, [S. l.], v. 16, n. 2, p. 616–641, 2026. Disponível em: https://ijesh.com/j/article/view/864. Acesso em: 16 oct. 2026.